STEPHEN PRABHAKAR MATHIAS

Results-driven Business Development & Operations Leader

Salmiya, KW.

About

Highly accomplished Business Development and Operations Leader with over 18 years of expertise in driving growth, optimizing operations, and building high-performance teams across HR, Marketing, and Business Development. Proven in the GCC market, I have a strong track record of securing high-value contracts, managing complex projects, and delivering exceptional client solutions within the Oil & Gas, construction, and industrial sectors.

Work

Al Nasr Al Salama General Trading Company

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HR & Business Development Manager

Kuwait City, Al Asimah, Kuwait

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Summary

Leading business development and operations for a prominent manpower and heavy equipment supplier serving Kuwait's Oil & Gas and construction sectors.

Highlights

Delivered manpower and heavy equipment solutions for 5 major ADES projects in the Oil & Gas sector, ensuring operational continuity and client satisfaction.

Negotiated and secured profitable contracts, pricing structures, and service agreements with major clients and vendors, optimizing revenue streams.

Led a team of 5 HR professionals, including admin, site supervisors, and recruiters, providing strategic direction and enhancing team performance.

Managed the end-to-end recruitment cycle, streamlining processes and reducing time-to-hire for critical roles.

Cultivated strategic relationships with C-level decision-makers, securing repeat business and achieving high contract renewal rates.

Optimized vendor relationships and supplier networks, achieving cost efficiencies while maintaining high service quality standards.

Ensured 100% compliance with HSE standards, labor regulations, and contractual obligations, mitigating risks across all projects.

Resolved critical operational challenges, implementing solutions that maintained project timelines and achieved high client satisfaction.

NES Fircroft Kuwait

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Business Development and Recruitment Manager

Kuwait City, Al Asimah, Kuwait

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Summary

Drove strategic growth and market expansion for a leading global workforce solutions provider across Oil & Gas, Engineering, and IT sectors.

Highlights

Led a cross-regional team of 16 HR professionals (1 PR, 15 recruiters) across India and the GCC, enhancing strategic direction and performance management.

Managed and optimized the end-to-end recruitment cycle, improving efficiency and candidate placement rates.

Developed and executed comprehensive business development strategies, identifying and capitalizing on emerging opportunities to drive market share growth.

Cultivated strategic relationships with key clients, vendors, and partners, expanding business reach and securing new opportunities.

Managed budgets and forecasted revenue targets, implementing cost-effective strategies that maximized ROI and profitability.

Represented the company at industry events and conferences, significantly enhancing brand visibility and generating qualified leads.

Collaborated with global teams to align business goals and drive continuous improvement initiatives, fostering cross-functional synergy.

SOS HR Solutions

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Head of Recruitment, Marketing & Business Development

Kuwait City, Al Asimah, Kuwait

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Summary

Provided comprehensive HR consulting, marketing, and business development solutions to diverse clients across multiple industries in Kuwait.

Highlights

Successfully implemented ISO 9001:2015 standards for SOS HR Solutions in 2021, enhancing quality management and operational efficiency.

Executed a successful recruitment drive for Four Seasons Hotel Kuwait, filling critical positions efficiently.

Developed and executed international recruitment strategies, leading recruitment teams to achieve hiring excellence and meet staffing objectives.

Negotiated and closed complex contractual agreements, effectively managing commercial terms and service level agreements to secure client partnerships.

Advised diverse clients on HR policy administration, compliance, and best practices, ensuring legal adherence and operational effectiveness.

Planned and executed annual marketing activities, including digital campaigns and social media management, increasing brand reach and engagement.

Conducted comprehensive market reviews, identifying key trends and opportunities in local and international markets to inform strategic decisions.

Ensured 100% compliance of HR programs with labor laws and regulations through comprehensive audits, mitigating legal risks.

Serco Global - Barclaycard

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Senior Training Officer

Mumbai, Maharashtra, India

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Summary

Led training operations and client engagement for large-scale contact center operations across multiple international locations.

Highlights

Selected for a key nomination to the UK for the process transition of Barclaycard's takeover of Egg Cards in 2011.

Successfully led the migration of the Egg Cards process from the UK to India in 2011, ensuring seamless operational continuity.

Received client appreciation for excellent delivery in the UK for the accreditation of sales training in 2011, validating program effectiveness.

Successfully transitioned Barclaycard VCC operations to the Philippines in 2013, training the inaugural batch of employees.

Designed and implemented comprehensive training modules for advisors, ensuring smooth transition to production and enhanced performance.

Managed stakeholder expectations effectively through consistent updates on key metrics, milestones, and deliverables.

Coached and mentored advisors, improving accountability and driving superior performance outcomes.

Education

Eastern Institute for Integrated Learning, Sikkim University, India

Sikkim, Sikkim, India
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Bachelor Commerce

National Institute of Information Technology, India

Mumbai, Maharashtra, India
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Graduate (GNIIT) Information Technology

Burhani College of Commerce & Arts, Mumbai, India

Mumbai, Maharashtra, India
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Higher Secondary Certificate Commerce & Arts

Languages

English

Hindi

Certificates

ISO 9001:2015 Internal Auditor Certificate

Maqlink Consultants

ISO 9001:2015 Awareness

Maqlink Consultants

Digital Marketing Certifications

Skillacademee

Certified Recruitment Analyst

Middle Earth HR

Human Resource Management - Advanced Level

American University of Kuwait

Human Resource Management - Intermediate Level

American University of Kuwait

Thomas PPA International Certification

Thomas International

Skills

HR Systems

Applicant Tracking Systems (ATS), HRIS, Performance Management Systems.

Business Tools

MS Office Suite (Advanced), CRM Systems, Project Management Software, Data Analytics.

Digital Marketing

SEO, SEM, Google Analytics, Social Media Management, Content Marketing, Fundamentals of Digital Marketing, Search Engine Marketing (SEM), Search Engine Optimization (SEO), Social Media Marketing (SMM).